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For Assistance

If you encounter an issue with a Twist Collective purchase (such as, an expired link, lost pattern(s), download problem, etc.), please email This email address is being protected from spambots. You need JavaScript enabled to view it. .  If you paid by PayPal, it is helpful if you include the email address associated with your PayPal account.  For quicker service, we request that you contact us directly instead of PayPal or your credit card company.


The best method of contacting us is by email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 585-703-4399 (Monday - Friday, 9 AM - 4 PM Eastern Standard Time)

Mailing address:

Twist Collective LLC
c/o Gilbert
696 Hightower Way
Webster, NY  14580


Twist Collective patterns are copyrighted and are for personal use only.  Please note that due to the nature of PDF downloads, all sales are final.  If you have questions about this policy or Twist Collective, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for clarification.  We sincerely appreciate your business.


If you ordered a pattern and did not receive an email with the download information:

  • The email will be sent to the email address associated with your PayPal account.
  • If you paid by echeck it will be sent automatically when the payment has cleared (which can be several days).
  • If you didn’t pay by echeck and you have checked the email connected to your PayPal account, it’s possible that a spambot ate the download email. Please email sales@ twistcollective.com; we will correct the situation as quickly as possible.