If you encounter an issue with a Twist Collective purchase(such as, an expired link, lost pattern(s), download problem, etc.), please email sales AT twistcollective DOT com. If you paid by PayPal, it is helpful if you include the email address associated with your PayPal account. For quicker service, we request that you contact us directly instead of PayPal or your credit card company.
Phone: 585-703-4399 (Monday - Friday, 9 AM - 4 PM Eastern Standard Time)
Twist Collective LLC
If you ordered a pattern and did not receive an email with the download information: