If you encounter an issue with a Twist Collective purchase(such as, an expired link, lost pattern(s), download problem, etc.), please email sales@twistcollective.com. If you paid by PayPal, it is helpful if you include the email address associated with your PayPal account. For quicker service, we request that you contact us directly instead of PayPal or your credit card company.
Phone: 585-703-4399 (Monday - Friday, 9 AM - 4 PM Eastern Standard Time)
Mailing address:
Twist Collective LLC c/o Gilbert 696 Hightower Way Webster, NY 14580
Twist Collective patterns are copyrighted and are for personal use only. Please note that due to the nature of PDF downloads, all sales are final. If you have questions about this policy or Twist Collective, please contact us at sales@twistcollective.com for clarification. We sincerely appreciate your business.
If you ordered a pattern and did not receive an email with the download information:
The email will be sent to the email address associated with your PayPal account.
If you paid by echeck it will be sent automatically when the payment has cleared (which can be several days).
If you didn’t pay by echeck and you have checked the email connected to your PayPal account, it’s possible that a spambot ate the download email. Please email sales@ twistcollective.com; we will correct the situation as quickly as possible.
Please email sales@twistcollective.com with your gift code. Tell us which patterns you wish to receive, and we'll take care of the rest. You do not have to use the entire gift certificate at one time.
Consult our media kit here (pdf) for dates, ad sizes, pricing, etc. Email sales@twistcollective.com for additional information about advertising options. As a courtesy, advertisers in the current issue are given a priority period to purchase ad space and yarn links in the next issue before the media kit becomes public.
We really appreciate the enthusiasm that has greeted our issues. We have thought about how we can afford to both pay designers fairly and to gratify the pattern collectors with a “buy them all” or a “buy several for less” option. Because of our generous pay structure, we don't have the margin to do that. Twist Collective designers thank you for your purchase and support.
We make every effort to assure that our patterns are error free, but sometimes things slip through. When this happens and it affects the knitability of a pattern, we send out automated emails to buyers to allow them to download a "clean" version. Please check the errata page to see if the error you have found is listed. If not, send an email to errata@twistcollective.com . Please be sure to include detailed information as well as the version number of the pattern (located at the bottom of each pattern page near the copyright information).
Free pattern sites are wonderful resources for knitters and designers on the web, but Twist Collective is something different. It’s a big world, and we believe there is room in it for many different ideas. Twist Collective believes good design comes from hard work, and such effort should be valued and compensated accordingly. We came to the prices after careful consideration of the amount of time involved in our own work and the work of the designers. We hope you agree.
If you are experiencing problems with the website, often restarting your computer is enough. If you are still having problems with the site, you can email us the OS and browser you are using, as well as the problem you are having, and we will see what we can do. Please email this info to
. You can also try using Firefox with which our site has fewer glitches than other browsers. Remember, we will see your email first before we see any forums.
Twist Collective considers yarn store owners and staff to be our best ambassadors, and we also understand that patterns generate yarn sales.
We are sorry that given our generous percentage split with the designers we represent and production costs, our own profit margin is too slim to allow us to print and ship copies ourselves, but this is one of the reasons why the best designers send us their very best work. If you encouraged your customers to seek us out themselves, then they establish a email link with us for pattern updates and revisions, should there ever be a need for such a thing.
However, our current understanding with stores who wish to offer our patterns themselves is that they can set up a PayPal account and buy the pattern from our site on behalf of the customer. Many shops understand how a good pattern can move yarn, and feel the cost of printing is worth the yarn sales. If a shop wants to include an image of a pattern in their newsletters, we ask simply that they make note in the text that the picture came from Twist Collective, to identify the name of the designer as well as the photographer. We love our designers and want them to get every credit they deserve.
If you want to include Twist Collective patterns in your shop's offerings we would love to know who you are, so please contact sales@twistcollective.com and we'll be delighted to start our beautiful friendship together.
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