For assistance, please email sales AT twistcollective DOT com
If you have a issue with a purchase, if possible please include your transaction number or a copy of your PayPal receipt. For quicker service, we request that you contact us directly instead of PayPal.

If you ordered a pattern and did not receive it:

The email with download information will be sent to the email you use for your paypal account.

If you paid by echeck it will be sent automatically when the payment has cleared (which can be several days).

If you didn’t pay by echeck and you have checked the email connected to your paypal account, it’s possible that a spambot ate the download email. Please email your receipt to sales@twistcollective.com and we will correct the situation as quickly as possible