If you encounter an issue with a Twist Collective purchase(such as, an expired link, lost pattern(s), download problem, etc.), please email customerservice AT twistcollective DOT com. If you paid by PayPal, it is helpful if you include the email address associated with your PayPal account. For quicker service, we request that you contact us directly instead of PayPal or your credit card company.
Phone: 1-800-367-9327 (1-800-FOR-WEBS) (Monday–Friday, 8:00am–6:00pm EST / Saturday, 9:30am–5:30pm EST)
c/o WEBS - America's Yarn Store
6 Industrial Pkwy
Easthampton, MA 01027
If you ordered a pattern and did not receive an email with the download information:
- The email will be sent to the email address associated with your PayPal account.
- If you paid by echeck it will be sent automatically when the payment has cleared (which can be several days).